FAQs

ARE YOU STILL SHIPPING DURING COVID-19?

Due to the current Covid-19 outbreak our fulfillment center is temporarily closed. While our website remains available to accept orders, we cannot guarantee delivery dates at this time. Your order will receive top priority as soon as we can resume shipping.

During this time we will allow our customers to cancel unshipped orders at any time for a full refund. If you have made an order but would now like to cancel your order please email customer services at customer.services@toriatonia.com

WHERE ARE YOU LOCATED?

Toria Tonia is a UK based swimwear brand. Currently all of our garments are designed and ethically made in the UK.

WHERE DO YOU DELIVER?

Toria Tonia ships worldwide. Please visit our shipping and delivery page for more information.

HOW CAN I CONTACT YOU?

If you have a question, please do not hesitate to contact us at: support@toriatonia.com

Or need any assistance with your order, please contact us at: sales@toriatonia.com

Alternatively, you can contact us at: 

Toria Tonia Ltd
Ridown Building
Fulcrum 2
Solent Way
Fareham
United Kingdom
Tel: 0333 043 9999

For PR Enquiries:

For any PR or Press enquiries please contact: victoria@toriatonia.com

WHAT SIZE SHOULD I ORDER?

The majority of our garments are true to size. However, we will always specify if something runs a little small or large and suggest sizing up or down. On each product page we list the height and size of the garment the model is wearing along with a sizing recommendation if needed. 

You can review our size chart below:

SIZE CHART

Please be aware that we use UK sizing.

WHAT IS A PRE-ORDER?

A pre-order is an order placed for item/s before they are available for sale online. When you place a pre-order the stock is reserved for you and as soon as the product becomes available your order will be dispatched. 

It is recommended that if you wish to order both pre-order and in-stock items to place two separate orders - one for your pre-order items and one for your in-stock items. This ensures faster delivery of your in-stock items because shipment of your in-stock items may be delayed until your pre-order items  are ready for shipping.

WHAT IS THE REFUND PROCESS?

Please follow the link below for our Refunds & Exchanges policy:

Refunds & Exchanges

Please ensure to fill out the Returns Form at the bottom of the Returns & Exchanges page and place it in your parcel when sending your returned items to us to enable us to identify you and process your return as quickly as possible.

CAN I RETURN A SALE ITEM?

Unfortunately, sale priced items are non-refundable. However, we will issue you a credit note for the sale amount of the returned item for use on our website.